A Back Issue tee is printed after you order it and leaves within 2–4 business days. Delivery to the US, UK and EU then takes 8–14 business days after it ships; Canada and Australia take 2–3 weeks, Asia 11–15 business days, and everywhere else 2–3 weeks. You have 30 days from the delivery date on tracking to ask for a return or a size swap, as long as the tee is unworn and unwashed and you email first.
That is the short answer. Below are the two clocks that make up a delivery time, the faster option, what to do if tracking goes quiet, and who pays which leg of a return. Every rule comes from the shipping policy and the returns policy, and it is the same for every design on the all issues shelf.
From order to door: two clocks
A delivery time is two things added together. The first is processing. Nothing is printed in advance: once your payment clears, your order goes to our print partner, who prints it, packs it and hands it to the carrier within 2–4 business days.
The second is transit, counted from the day the parcel is handed to the carrier. Total time to your door is processing plus transit. Business days are Monday to Friday, excluding public holidays.
Tees are printed and shipped by our print partner in China. An order with more than one tee can leave in more than one parcel. Each parcel gets its own tracking number, so if one arrives first, the rest are usually a few days behind.
Delivery times by region
Every parcel is tracked. Standard transit time, after it ships:
| Destination | Standard, tracked |
|---|---|
| United States | 8–14 business days |
| United Kingdom and EU | 8–14 business days |
| Canada and Australia | 2–3 weeks |
| Asia | 11–15 business days |
| Everywhere else we ship | 2–3 weeks |
These are estimates, not guarantees: carriers and customs set the final pace. Taxes and duties calculated at checkout where applicable. Where they are not collected at checkout, the carrier or customs may ask the recipient to pay them on arrival.
If the date matters, there is a faster option. Express Shipping + Priority Dispatch: leaves within 1–2 business days, then 3–5 business days in transit, 4–7 business days in total. Express orders are packed first. The rates for both options, and the order values at which each becomes free, are on the FAQ, and the checkout shows every rate before you pay.
Tracking, and when it goes quiet
We email the tracking number when it ships. Nothing yet? Check your spam folder first, then your account, and if the processing time above has passed, write to us with your order number. The track an order page lists all three places to look.
If tracking shows no delivery 30 days after dispatch, we refund in full. We check the dates against the carrier's tracking.
Marked delivered but not there is a different case. Check with neighbours, building reception and any safe-place note, then contact the carrier with the tracking number. If it is still missing, email us and we will help with a carrier investigation. The non-delivery refund does not apply once tracking shows delivery.
The 30-day returns window
You have 30 days from the delivery date on tracking to ask for a return or a size swap. The clock starts on the delivery date shown by the carrier’s tracking, not the order date, so the days the tee spends being printed and in transit do not eat into it.
The tee has to come back unworn, unwashed and unaltered, free of marks and smells, in the packaging it came in. Check it when it arrives, before the first wash.
Email first. Nothing comes back without our go-ahead and a return address. Write to us with your order number, which tee, and why; for a swap, give the size you have and the size you want. Send the parcel only to the address we give you, and keep proof of postage until we confirm it arrived.
Size swaps: who pays which leg
A return has two legs: sending the tee back, and shipping a replacement if there is one. Who pays depends on why it is coming back.
| Reason | Sending it back | Shipping the replacement |
|---|---|---|
| Size swap, same design | You | Us (first swap per order) |
| Change of mind (refund only) | You | No replacement |
| Wrong size or design sent by us | Us | Us |
| Damaged or misprinted | Us | Us |
The replacement is printed once the original has arrived and been inspected, so it starts a new processing time. For a different design, return this one for a refund and place a new order.
Damaged, misprinted or wrong: we pay every leg, and you get a reprint or a full refund. Send your order number, a photo of the whole tee, a close-up of the fault, and the shipping label if you still have it. If we need the tee back, we send a prepaid label.
Refunds and cancelling
Refunds go to the original payment method within 3–5 business days of approval. Your bank may take longer. Original shipping is refunded only when the mistake was ours, and import duties and taxes are set by local authorities and are not refundable by us.
To cancel, email us within 24 hours of ordering. If printing has not started, we cancel and refund in full. After that, the returns process applies.
Not returnable: gift cards, items marked Final Sale, tees worn, washed or altered (unless the fault is ours), and requests made after the window.
Before you order
Check your address at checkout: we can change it only before the tee ships. Check the size guide too, since the cleanest return is the one you never need. If you are working to a date, add the 2–4 business days of printing to the transit time for your region, or choose Express.
Then pick a design from the full rack. Every rule above is on the shipping policy and the returns policy, and if they ever disagree with this page, the policy wins.
Read next: how a Back Issue tee fits: the boxy cut, measured, and how to wash a DTG-printed tee so the print lasts.
Back Issue is fan-made, unofficial merchandise. We are not affiliated with, licensed or endorsed by any studio, publisher or rights holder. Character names, titles and marks belong to their owners and are used only to describe what a design shows. Rights & IP