Track an order
Where’s my tee?
The tracking number comes by email when your tee ships. There is no lookup box on this page: the email, your account and our inbox cover it.
Three places to look
The shipping email
We email the tracking number when it ships. Every parcel is tracked. Nothing yet? Check your spam folder first.
Our inbox
Email support@backissueclub.com with your order number.
Order to door
Order placed
The confirmation email carries your order number. Email us within 24 hours of ordering. If printing has not started, we cancel and refund in full. After that, the returns process applies.
Printed and packed · 2–4 business days
Nothing is printed in advance. Once your payment clears, your order goes to our print partner, who prints it, packs it and hands it to the carrier within 2–4 business days. Business days are Monday to Friday, excluding public holidays.
Shipped
We email the tracking number. An order with more than one tee can leave in more than one parcel. Each parcel gets its own tracking number, so if one arrives first, the rest are usually a few days behind.
Delivered
Transit time, counted from the day the parcel is handed to the carrier:
| Destination | Standard, tracked |
|---|---|
| United States | 8–14 business days |
| United Kingdom and EU | 8–14 business days |
| Canada and Australia | 2–3 weeks |
| Asia | 11–15 business days |
| Everywhere else we ship | 2–3 weeks |
Total time to your door is processing plus transit. These are estimates, not guarantees: carriers and customs set the final pace.
Express Shipping + Priority Dispatch costs $24, and is free when your order reaches $130. Express orders are packed first and handed to the carrier within 1–2 business days, then take 3–5 business days in transit: 4–7 business days in total.
When it goes quiet
No tracking email
After the processing time above: write to us with your order number.
Not delivered
If tracking has not shown delivery 30 days after dispatch, we refund the order in full. We check the dates against the carrier’s tracking.
Marked delivered, but not there
Check with neighbours, building reception and any safe-place note, then contact the carrier with the tracking number. If it is still missing, email us. We will help with a carrier investigation, and anything beyond that is at our discretion. The non-delivery refund does not apply once tracking shows delivery.