FAQ
The short version of our policies. If something here and a policy ever disagree, the policy wins and we fix this page.
Shipping
How long until my tee ships?
Every tee is printed on request after you order. It leaves in [owner: confirm] business days.
How long does delivery take?
US: [owner: confirm] business days after it ships. Everywhere else: [owner: confirm] business days. When it ships we email you the tracking details.
Is shipping free?
Standard shipping is free on orders from $100. Below that, the rate shows at checkout before you pay. The details are in the shipping policy.
Do you ship to my country?
If your country is in the list at checkout, yes. Taxes and duties are calculated at checkout where applicable.
Returns
Can I return a tee?
Yes, within [owner: confirm] days from delivery. Email [owner: confirm email] first with your order number. The full terms are in the refund policy.
Can I swap for another size?
[owner: confirm exchange terms, including who pays each shipping leg].
It arrived damaged or wrong.
Email [owner: confirm email] with your order number and a photo. What happens next is set out in the refund policy.
Orders
Can I change or cancel my order?
Email [owner: confirm email] as soon as you can with your order number. [owner: confirm how long after ordering a change is still possible].
Where is my order?
Your shipping email has the tracking details. No email after [owner: confirm] business days? Write to [owner: confirm email].
How do bundles work?
Tees are cheaper together: 2 for $85, 3 for $120. Mix any designs and sizes. The price applies in the bag, no code needed.
The tees
How do the sizes run?
The size guide has the measurements for S to 3XL, in centimetres and inches. Put a tee you already like next to the chart.
How do I wash it?
Wash cold, inside out. Hang dry. Do not iron over the print. The garment label carries the full care code.
What does the issue number mean?
Every design has one. It is printed in the small mark on the front and it is how we find your design if you write to us. Cover A, B and C are three takes on the same idea.
Is this official merchandise?
No. Back Issue is an independent shop. We are not affiliated with, licensed or endorsed by any studio, publisher or rights holder.