Refund policy
Last updated: 30 September 2026
The short version
- You have 14 days from the delivery date on tracking to ask for a return or a size swap.
- Email first. Nothing comes back without our go-ahead and a return address.
- Size swap: you pay to send it back, we pay to ship the new size.
- Change of mind: you pay the return postage, we refund the tee once it arrives.
- Damaged, misprinted or wrong: we pay every leg, and you get a reprint or a full refund.
The detail
1. The window
Ask within 14 days of delivery. The clock starts on the delivery date shown by the carrier's tracking, not the order date.
2. Condition
Unworn, unwashed and unaltered, free of marks and smells, in the packaging it came in. A tee returned in other condition may get a partial refund or be sent back to you.
3. How to start
- Email driftinthecut@gmail.com with your order number, which tee, and why. For a swap, give the size you have and the size you want.
- We reply with the return address. Send it only there; parcels sent without our go-ahead may be refused.
- Keep proof of postage until we confirm it arrived.
4. Exchanges: who pays which leg
| Reason | Sending it back | Shipping the replacement |
|---|---|---|
| Size swap, same design | You | Us (first swap per order) |
| Change of mind (refund only) | You | n/a |
| Wrong size or design sent by us | Us | Us |
| Damaged or misprinted | Us | Us |
The replacement is printed once the original has arrived and been inspected, so it starts a new processing time. For a different design, return this one for a refund and place a new order.
5. Damaged, misprinted or wrong
Tell us within 14 days of delivery. Send your order number, a photo of the whole tee, a close-up of the fault, and the shipping label if you still have it. Once we have seen the photos, we reprint it or refund it in full, original shipping included. If we need the tee back, we send a prepaid label.
6. Refunds
- To the original payment method within 3–5 business days of approval. Your bank may take longer.
- Original shipping is refunded only when the mistake was ours.
- Import duties and taxes are set by local authorities and are not refundable by us. They may apply again to a replacement.
7. Cancelling
Email us within 24 hours of ordering. If printing has not started, we cancel and refund in full. After that, the returns process applies.
8. Not returnable
Gift cards, items marked Final Sale, tees worn, washed or altered (unless the fault is ours), and requests made after the window.
Lost parcels and non-delivery are covered in the Shipping policy.
9. Your legal rights
Nothing in this policy limits the rights you have under the consumer law where you live.